Cancellation Policy

Right of Withdrawal

Consumers generally have a right of withdrawal for distance contracts, including those concluded online.

No Right of Withdrawal for Precious Metals!

According to Section 312g, Paragraph 2, Number 8 of the German Civil Code (BGB), there is no right of withdrawal for contracts involving the supply of goods whose prices depend on fluctuations in the financial markets over which the business has no influence and which may occur within the withdrawal period. This includes, among other items, precious metals, precious-metal-containing products, diamonds, and gemstones.

(Consumer refers to any natural person who enters into a legal transaction for purposes predominantly outside their trade, business, or profession.)

Right of Withdrawal Notification

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day:

on which you, or a third party nominated by you who is not the carrier, take possession of the goods, if you ordered one or more goods in a single order and these goods are delivered together;
on which you, or a third party nominated by you who is not the carrier, take possession of the last good, if you ordered several goods in a single order that were delivered separately;
on which you, or a third party nominated by you who is not the carrier, take possession of the last installment or piece, if you ordered goods delivered in multiple installments or pieces.

To exercise your right of withdrawal, you must inform us (Hevit GmbH, Kantstraße 154, 10623 Berlin, Telephone: +49302184506, Email: jvp-shop@hevit.de) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments we received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), promptly and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. We will make this reimbursement using the same means of payment you used for the initial transaction unless expressly agreed otherwise with you; in no event will you incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us, without delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if the loss in value is due to handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

for the delivery of goods that are not prefabricated and for which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiration date would soon be exceeded;
for the delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract but which can only be delivered 30 days after conclusion of the contract and whose current value depends on market fluctuations over which the entrepreneur has no control;
for the delivery of newspapers, periodicals, or magazines, except for subscription contracts;
for the delivery of goods or the provision of services, including financial services, whose price depends on fluctuations in the financial market over which the business has no control and which may occur within the withdrawal period, especially services related to shares, units in open-ended investment funds within the meaning of Section 1 Paragraph 4 of the German Investment Code, and other tradable securities, currencies, derivatives, or money market instruments.

The right of withdrawal expires early for contracts:

for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods which, due to their nature, are inseparably mixed with other items after delivery;
for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To Hevit GmbH,
Kantstraße 154, 10623 Berlin,
Email: jvp-shop@hevit.de :
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/for the provision of the following service ()
Ordered on ()/received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

Cancellation Policy

Right of Withdrawal

My Wishlist

Compare